PVAMU Microsoft 365 Email (Outlook) – Mobile Setup Guide

Intended Audience: Students, Faculty, and Staff

Summary

 This article explains how to configure PVAMU’s official Microsoft 365 Outlook email account on iPhone and Android devices. Following the mailbox migration, mobile devices must be updated with the correct Microsoft 365 server settings to restore access.

Problem

After mailbox migration to Microsoft 365, users may be unable to send or receive PVAMU email on their mobile devices. This is commonly caused by outdated server settings, cached login details, or missing “@pvamu.edu” in the username. Users must update their account configuration to ensure uninterrupted access.

Solution

Update your mobile device email settings to connect with Microsoft 365 servers. Ensure your username is your full PVAMU email address and that the server is set to outlook.office365.com.

Steps

iPhone (Mail App)

1. Open Settings > Mail > Accounts.

2. Select your PVAMU email account.

3. Update the following fields:

   • Username: Enter your full email (example: jsmith@pvamu.edu).

   • Domain: Leave blank.

   • Server: Confirm it says outlook.office365.com.

   • Email Address: Must match your PVAMU email.

4. Tap Done. Look for green checkmarks confirming setup.

5. Open the Mail app and confirm syncing begins.

6. If issues persist, delete the account and re-add it using the Exchange option.

Android (Gmail App)

1. Open the Gmail app.

2. Go to Settings and select your PVAMU email account.

3. Scroll down to Server settings > Incoming settings.

4. Verify or update the following:

   • Domain\Username: Full PVAMU email (example: jsmith@pvamu.edu).

   • Server: outlook.office365.com.

   • Port: 443.

   • Security Type: SSL/TLS.

5. Tap Done. Enter your password again if prompted.

6. Confirm syncing begins.

7. If issues continue:

   • Remove and re-add the account with the Exchange/Office 365 option.

   • Check your Android version and update if needed.

Notes

• Menu options may vary slightly depending on your device or carrier.

• If repeated login errors occur, reset your PVAMU password via PV PLACE before retrying.

• Ensure your device is connected to Wi-Fi or mobile data during setup.

• Contact the IT Service Desk if you need further assistance:

  • 📧 servicedesk@pvamu.edu

  • ☎️ 936-261-2525