How to Handle Classroom and Lab Emergency Issues

Intended Audience: Faculty and Staff

Summary

Classroom emergencies are unexpected technology or audio/visual issues that prevent an instructor from starting or continuing class. This guide provides quick troubleshooting steps and escalation procedures to ensure minimal disruption.

Problem

Sometimes technology in a classroom or lab malfunctions—such as computers not responding, podium screens going offline, or AV systems failing. These issues can delay class, frustrate instructors and students, and require immediate attention.

Solution

Restarting equipment can often resolve minor issues. However, if the problem persists, it should be escalated immediately by contacting the designated AV support manager. Agents must also document all incidents in TeamDynamix (TDNext) tickets and ensure proper communication.

Steps

For Classroom Emergencies

Follow these steps when a classroom technology issue prevents class from continuing:

  1. Restart the classroom computer.

    • Many issues are resolved with a reboot.

  2. Check the podium touch screen.

    • Look at the bottom left-hand corner. Confirm if it displays “Online.”

  3. If the issue persists, escalate immediately.

    • Gather the following details:

      • Building and room location

      • Instructor name and contact info

      • Description of the problem

    • Create a Service Desk ticket in TDNext.

    • Call Dion Bullock (936-261-9364) with the details and ticket number.

📌 Note: In the ticket, document that the Service Desk Manager (Dion Bullock) has been contacted.

For Lab Emergencies

Follow these steps when a lab computer prevents class or student work from continuing:

  1. Restart the lab computer.

  2. If the issue continues, escalate immediately.

    • Call Dion Bullock (936-261-9364) for assistance.

    • Create a Service Desk ticket with location, instructor, and issue details.

📌 Note: As with classroom issues, record in the ticket that the Service Desk Manager has been contacted.

For Future Classroom Equipment Requests

If instructors request additional classroom equipment (for future sessions or events):

  • Instruct them to email avsupport@pvamu.edu.

  • Requests should be submitted at least one week before the scheduled event to allow preparation.

Additional Resources

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