Description
The Password Reset Service allows users to reset their passwords securely without assistance from the IT Service Desk. This service ensures that users can quickly regain access to their accounts, minimizing downtime and maintaining productivity. Most PVAMU systems, including PantherTracks, PVPlace, and eCourses, are synchronized with your PVAMU account. This means updating your password through the Password Reset Service will automatically update it across these systems, providing seamless access with a single set of credentials.
How do I reset my Password?
To change your PVAMU password, visit the PVAMU Password Reset site. Enter your PVAMU email address and the characters shown in the picture, then follow the prompts to verify your identity. Once verified, create a new password following the guidelines, confirm your new password, and submit. For detailed instructions, refer to the knowledge base article (https://pvamu.teamdynamix.com/TDClient/57/Helpdesk/KB/ArticleDet?ID=517).
Next Steps?
If the steps for resetting the password in the knowledge base article don’t resolve your issue, your next step is to open a support ticket. To do this, click the “Open Password Reset Ticket” button. This will allow the IT support team to assist you in directly resolving your password reset problem.
We will review your ticket and let you know if we need additional information to ensure you have the best resources.
You can track the progress of your request!
Once your ticket is submitted, you’ll receive a confirmation email with a unique ticket number. You can use this number to check the status of your request through our support portal or by contacting our support team directly. We’ll keep you updated on any critical developments regarding your ticket.