Accessing Older Account Information (Former Student)

Intended Audience: Former Students

Summary

Former students may need access to older PVAMU accounts for transcripts, financial records, or personal data. Since accounts are often deactivated after graduation or extended inactivity, this guide outlines who to contact, how to submit a request, and what to expect during the process.

Problem

Former students may attempt to log in to their PVAMU accounts only to find that their credentials are no longer active. This often happens after extended inactivity or after graduation when accounts are deactivated according to University policy.

Solution

To regain access or retrieve information from a former student account, you will need to verify your identity and submit a request to the appropriate office. PVAMU provides resources for account recovery and for requesting official records.

Steps

Steps to Request Information
Before following the steps, be aware that access is not automatically restored—each request is reviewed to ensure account security.

1. Contact the PVAMU Office of the Registrar

   • The Registrar’s Office maintains official student records, including transcripts and enrollment history.

   • Request a transcript or enrollment verification if you only need academic records.

2. Submit an IT Service Request (if login access is required)

   • Visit the CITE Service Desk Portal or email servicedesk@pvamu.edu.

   • Provide your full name, student ID (if available), and details about your request.

   • Indicate that you are a former student seeking older account access.

3. Verify Your Identity

   • Be prepared to show a government-issued ID or provide additional information to confirm your identity.

4. Follow Up with the Service Desk

   • If your account cannot be reactivated, staff will guide you on alternative ways to obtain the information you need.

Additional Resources

• Registrar’s Office – Transcript Requests

• CITE Service Desk

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