Setting or Resetting Your Webex Voicemail PIN

Intended Audience: Faculty and Staff

Summary

This article explains how to set or reset your voicemail PIN in the Webex User Hub. Your voicemail PIN is required to securely access voicemail messages on your desk phone, Webex desktop app, and Webex mobile app.

Problem

Users may need to set a voicemail PIN for the first time or reset it if forgotten or expired. Without a valid PIN, voicemail access is restricted.

Solution

Use the Webex User Hub to create or reset your voicemail PIN. The process is quick and requires only a few steps. Your new PIN must meet the required security standards.

Steps

Steps (Desktop / Web Portal)

  1. Sign in to Webex User Hub
    Go to https://user.webex.com and log in with your PVAMU credentials.

  2. Navigate to Voicemail Settings
    Select Settings > Calling > Voicemail.

  3. Uploaded Image (Thumbnail)

  4. Reset Your PIN

  5. In the Voicemail PIN section, click Reset voicemail PIN.

  6. Enter a New PIN
    Your new voicemail PIN must:

    • Be between 6 and 30 digits.

    • Not match any of your last 10 PINs (this rule is enforced by Webex Calling).

  7. Confirm and Submit
    Re-enter your new PIN in the Confirm Voicemail PIN field and click Submit.

Steps (Mobile App)

  1. Open the Webex App
    Download and open the Webex mobile app (iOS or Android). Log in with your PVAMU credentials.

  2. Access Settings
    Tap your profile picture or initials in the top-left corner, then go to Settings.

  3. Go to Calling Settings
    Select Calling > Voicemail.

  4. Reset Your PIN
    Tap Reset Voicemail PIN.

  5. Enter and Confirm New PIN

    • Enter a PIN that follows the requirements above.

    • Re-enter it to confirm and tap Save.

✅ Tip: Once reset, your new voicemail PIN will work across desk phones, the Webex desktop app, and the Webex mobile app.

Additional Information

  • Your voicemail PIN is required any time you access voicemail from a desk phone, softphone, or through Cisco Webex Calling.

  • Your voicemail PIN is not your PVAMU account password or SSO login.

  • If you are unable to reset your PIN using the User Hub, please visit the PVAMU Helpdesk website and submit a ticket under Phone Services.

Print Article