Downloading the Webex App

Intended Audience: Faculty and Staff

Summary

This article explains how to download and install the Webex app. Webex should already be installed on all University-issued devices. However, if you are using a personal device or cannot locate Webex, you can follow these instructions to download it manually.

Problem

Some users may not find Webex on their University computer or may need to install it on a personal device. Without the Webex app, users will be unable to make or receive calls since traditional desk phones are no longer supported.

Solution

Download Webex from the official Cisco Webex website, install the app, and sign in using your PVAMU credentials to access communication features.

Steps

1. Check University Devices

  • Webex is pre-installed on all University-issued laptops and desktops.

  • If you do not see the app, continue to the download instructions.

2. Download Webex

3. Sign In

  • Launch the Webex app.

  • Log in using your PVAMU credentials.

  • If prompted, complete the initial account setup.

4. Verify and Explore

  • Confirm you can access calling and messaging features.

  • Explore settings and features to become familiar with the app.

Tips

  • Check First: Always search your computer before downloading — Webex is usually already installed on University devices.

  • Update Regularly: Keep Webex up-to-date to access the latest features and security fixes.

  • Mobile Access: You can also install Webex on your smartphone from the App Store or Google Play for communication on the go.

  • Practice Using Webex: Take time to explore the app’s settings and features. Make a practice call or two so you feel confident before relying on it for important conversations.

  • Voicemail Setup: Use the provided voicemail code 18762024 to set up your voicemail.

Need Help?

Contact the CITE's Service Desk Team if you experience login or installation issues:

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